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Consumer Resources

To reach the Banking Division's Consumer Assistance you can contact us at 1.888.568.4547 or DFR.BNKConsumer@vermont.gov

Consumer Assistance

Consumer Alerts

One of the most important functions of the Vermont Banking Division is to alert consumers to events that may affect them or when new financial frauds and scams arise.  The latest consumer alerts issued are listed below.

Consumer Publications

My Money Logo  www.mymoney.gov  the Federal Government's website dedicated to helping Americans understand more about their money - how to save it, invest it, and manage it to meet their personal goals.

  • Identify Theft - A consumer's guide that provides streamlined checklists and sample letters to guide you through the recovery process when you are a victim of identify theft.
  • Reverse Mortgage Information (online only) A brief description of reverse mortgages and an outline of Vermont's legal protections for reverse mortgage borrowers
  • Taking Charge: Plan Now for Future Financial Control - A Guide for Vermonters Information about Joint Fiduciary Accounts (an account owned by one person with instructions for how a second person on the account is to use the money); Powers of Attorney; Guardianship; Wills and Trusts 
  • What You Should Know About Credit Cards - A consumer's guide to choosing a card and understanding the costs and conditions of credit.
  • Information for Civil Union Partners - A guide to insurance, banking and tax issues.
  • Basic Banking Surveys - Quarterly surveys that compare checking account and savings account services, fees and costs at Vermont banks.

Other Useful Links

Federal Trade Commission  The Federal Trade Commission's website is designed to faciliatate filing a complaint regarding identify theft, registering for the Do Not Call list, obtaining a free credit report, and learning what to know and do about scams.

  • Identify Theft Recovery Steps  (online only) A one-stop resource for identity theft victims. The site provides streamlined checklists and sample letters to guide you through the recovery process.

FDIC Deposit Insurance  The FDIC's website is designed to help consumers learn about the benefits and limitations of deposit insurance and features a link to EDIE the Estimator.