Public reporting of health care information is a critical priority of the Vermont Department of Banking, Insurance, Securities and Health Care Administration. Each year, the Department publishes this health plan report card so consumers can compare the performance of health plans in Vermont to see how health plans performed during the most recent reporting period for measures of Experience of Care and Service, Preventive Care, Acute Illness Care and Chronic Illness Care.
If you have had services which have been denied and you think they should be covered, talk with your doctor or health care provider or call your health plan to get help understanding the plan’s decision.
If you are still not satisfied, tell your plan you want to file a complaint (grievance). You must complete the plan's internal process.
If you are still unhappy with your plan’s decision, you may have the right to get an independent review of that decision.
Public reporting of health care information is a critical priority of the Vermont Department of Banking, Insurance, Securities and Health Care Administration. Each year, the Department publishes this managed health plan report card so consumers can compare the performance of managed health plans in Vermont.
You can verify if a producer (agent) is actively licensed to do business in Vermont and what types of insurance they are authorized to sell. You can also verify if an insurance company is authorized to do business in Vermont and what lines of business they are authorized to sell.
Please contact us if you have an insurance question or inquiry. We can assist you with a wide range of matters, including:
Questions about your insurance policy
Questions about insurance coverage and rating
How to find insurance coverage
How to manage an insurance claim
You can call us with an insurance question at the Consumer Help Line: 1-800-964-1784. Or, if you want to submit an inquiry in writing you can do so by email at consumercomplaints@state.vt.us or by sending a letter to :
