If you have had services which have been denied and you think they should be covered, talk with your doctor or health care provider or call your health plan to get help understanding the plan’s decision.
If you are still not satisfied, tell your plan you want to file a complaint (grievance). You must complete the plan's internal process.
If you are still unhappy with your plan’s decision, you may have the right to get an independent review of that decision.
You can verify if a producer (agent) is actively licensed to do business in Vermont and what types of insurance they are authorized to sell. You can also verify if an insurance company is authorized to do business in Vermont and what lines of business they are authorized to sell.
Please contact us if you have an insurance question or inquiry. We can assist you with a wide range of matters, including:
Questions about your insurance policy
Questions about insurance coverage and rating
How to find insurance coverage
How to manage an insurance claim
You can call us with an insurance question at the Consumer Help Line: 1-800-964-1784. Or, if you want to submit an inquiry in writing you can do so by email at firstname.lastname@example.org or by sending a letter to :