.

2012 Health Plan Report Card

The following abbreviations are used to identify Vermont managed health care plans in this report:

Insurer Plan Name Shown As
Blue Cross Blue Shield of Vermont Vermont Health Partnership BCBS POS
Vermont Freedom Plan BCBS PPO
The Vermont Health Plan (TVHP) – BlueCare BCBS HMO
CIGNA HealthCare(Connecticut General Life Insurance Company) Network/Point-of-Service CIGNA POS
CIGNA PPO CIGNA PPO
MVP Health  Care MVP HMO MVP HMO
MVP PPO MVP PPO

    MORE INFORMATION

    • Can I trust this information?

      The information in this report card comes from the opinions of consumers and from health plan records. For some measures, consumers’ opinions and experiences were collected in the spring of 2012 using a confidential member satisfaction survey known as the Consumer Assessment of Healthcare Providers and Systems (CAHPS®), which is a program of the U.S. Agency for Healthcare Research and Quality (AHRQ).

      For other measures, health plans reported information from their records about the services they provided during 2011, using a standard set of measures called the Healthcare Effectiveness Data and Information Set, or HEDIS®. HEDIS® is a widely used set of clinical quality measures that requires plans to collect information in a way that allows for fair comparisons. HEDIS® is developed and maintained by The National Committee for Quality Assurance (NCQA), a non-profit organization dedicated to improving health care quality.

      Can I trust this information?Yes. The health plans did not administer the CAHPS® survey to their members. Instead, an independent organization, certified by NCQA, administered the survey and provided the results to each health plan. In much the same way that financial information can be audited to make sure it is accurate, independent organizations used nationally-recognized audit standards to check the HEDIS® results reported by the health plans. HEDIS® requires health plans to collect information in the same way so that the plans can be compared fairly.

       

    • Health Plan Data Filing Evaluation Reports
    • Hospital Report Card

    Previous Years Health Plan Report Cards