File an Insurance Complaint

How Do I File an Insurance Complaint?

Choose one of the buttons below to file a consumer complaint.


Button to file complaint online

Please use our Consumer Complaint Portal  to submit your insurance complaint. This allows you to file your complaint online, communicate with the Department of Insurance staff, and electronically upload documents to support your complaint.

IMPORTANT NOTE TO HEALTH CARE PROVIDERS:

This is an insurance consumer complaint process only. If you are submitting a complaint on behalf of a particular patient, you must obtain the insured's authorization in order for our office to contact the insurance company on his or her behalf. If you are experiencing problems with an insurance company that are more general in nature, or that involve a number of patients and/or claims, please contact our office.

Frequently Asked Questions about the consumer complaint portal.


Complaint Form

Click the button to print the insurance consumer complaint form to fill out and send in by mail or fax.

The fax number is (802) 828-1446.

Mailing Address: Department of Financial Regulation, Insurance Consumer Services,  89 Main Street, Montpelier, VT  05620-3101

If you wish to discuss your insurance complaint, or if you need help filing an insurance complaint, call us toll-free at (800) 964-1784.

Our email address is: dfr.insuranceinfo@state.vt.us