Insurance Consumer Information


Choose a type of insurance from the menu below for information about purchasing insurance or filing claims.

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Questions about Flood Insurance Claims?

Flood insurance is administered by the federal government’s National Flood Insurance Program (NFIP)  not under homeowners’ insurance policies.  These claims can be complicated and policyholders may have questions in the days and weeks following a flood event. The NFIP call center is reachable at 1-800-621-3362, and will operate from 8 a.m. to 6 p.m. (CDT) Monday through Friday. Specialists will be available to assist policyholders with the servicing of their claims, provide general information regarding their policies, and/or offer technical assistance to aid in recovery.

The FEMA National Flood Insurance Program

Know Your Insurance Policy During Hail Damage Season


Do I Have Hail Damage Coverage on my Car?
Hail and windstorm damage is covered on your car if you have already purchased comprehensive coverage on your damaged vehicle before the damage occurred.
Will I Have to Pay a Deductible for Hail Damage?

Recent service provider mailings on sewer and water line failures.

If you have received a notice offering protection against sewer or water line failures, it is important to note that the service being offered is not an insurance coverage. The Department of Insurance does not regulate these service providers. With any warranty or service program consumers should learn what is and is not covered and what exceptions apply. Consumers are advised to research the offering thoroughly before they purchase it to ensure it is appropriate and suitable for their needs.


The National Flood Insurance Program

WASHINGTON – Today, the Federal Emergency Management Agency (FEMA) launched a National Flood Insurance Program (NFIP) call center pilot program to serve and support policyholders with the servicing of their claims.

Flood insurance claims can be complicated, and policyholders may have questions in the days and weeks following a disaster.

Buying a ‘used’ car? Where did it come from? Has it been damaged by flood?

Due to the heavy rains and flooding this spring throughout the country, thousands of cars have been flooded — which means that used-car shoppers should be on alert for out-of-state vehicles that could be hiding serious water damage.