MONTPELIER – Commissioner Susan L. Donegan today announced that the Department of Financial Regulation has launched a new secure and easy online method for consumers to make inquiries and file complaints to the department’s Insurance Division.
The new system will allow people to upload photos and documents to support their claims and it will provide an instant automated e-mail response confirming receipt of the complaint. It will also allow them to track the status of their complaint online. The entire process will be completely confidential and will permit the consumer services staff to reply electronically to more than 90 percent of submitted concerns, thereby increasing efficiency and cutting response times.
Donegan said she is very pleased with the new process.
“This is only the first step in making the department’s web site more user-friendly,” she said, “and we expect to see more and more people seeking information online in addition to submitting complaints and inquiries.
“The department strives to be a resource for all Vermonters,” she said, “It has a wealth of information, tips and advice for consumers and we want them to know it’s available and how to access it quickly and easily.”
The Insurance Division’s consumer services staff will continue to accept complaints and concerns by e-mail and phone.
Visit DFR's web site at www.dfr.vermont.gov.